Conditions of Use

Our shop is a small family business with handmade & made-to-order gifts. Please pay close attention to our policies:

Order cancellations must be made within 24 hours of placing your order for a full refund.

We will not start processing any orders until payment has cleared. If you require your gift for a certain date - Please message the shop before purchasing. We always endeavour to deliver your gift on time for a special occasion. Please ensure that you allow sufficient time for your order to be made & arrive in time for a birthday/specific day. We strongly advise allowing a minimum of 14 days from your order date to the actual day, however some items can take as long as 6 weeks to make.

Please note that specially requested items and personalised items are non refundable under any circumstances, as they are supplied to order. It is the customer's responsbility to ensure all personalised details including spelling is correct. Please contact us for any further advice on this matter.

We aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. 

After an order has been posted if items are found to be damaged or faulty we will replace if contact is made within 7 days of item being delivered. Items will only be refunded/replaced once item has been returned. Once a refund/replacement has been agreed the item must be received within 7 working days from the agreement date. When returning an item the gift/s must be sent in the same condition as when it was received. We do not offer exchanges.

Postage dates are estimates and not guarantees. As delays can happen and be unforeseen, The Little Red Hut Ltd accepts no liability for any delay or failure to deliver within our estimated time-scales

Access to, and use of this website are subject to the following conditions. Please do not use this website unless you agree with these conditions. This website has been developed by The Little Red Hut and is administered by the same. We reserve the right to discontinue or to make partial or complete modifications to this website or to the General Conditions of Use, to our General Terms and Conditions, and to our Conditions of Sale and Delivery. Please note that we may make such changes at our own discretion and without prior announcement. We must therefore ask you, next time you visit this website, to view the conditions again and to note any changes or amendments that may have been made.