Located in North Wales - but we post nationwide!
Chasing an order?
Our production time always appears at checkout - currently approx 12 working days, excluding weekends/bank hols. Delivery time is in addition. Please allow us this time to complete your bespoke order.
How long does delivery take?
We will use either Royal Mail or Hermes depending on the size/contents of parcel. Their leadtime can be between 2-4 days just depending on your locality.
I haven't received an order confirmation email?
Everyone receives an order confirmation email, as long as your email address was inputted correctly - please check your junk/spam mail.
Will I receive a dispatch email?
Yes all website orders receive a dispatch email
I have sent an enquiry and not yet received a reply?
Our business days are Monday - Friday. We will endevour to reply asap during this time.
I dont have a paypal account, can I pay by card?
We use the paypal payment system however you do NOT need to have a paypal account. Just select 'pay as guest' option, which is located next to the log-in option for paypal users. This will allow you to pay by card instead.