Chasing an order?
Our standard production time will be updated on the website homepage. If you have opted for the Express Service please revert to our Express Delivery page.
How long does delivery take?
We will use either Royal Mail or Hermes depending on the size/contents of parcel. Their lead time can be between 2-4 days just depending on your locality.
I haven't received an order confirmation email?
Everyone receives an order confirmation email, as long as your email address was inputted correctly - please check your junk/spam mail as often or not it has just been filtered into junk mail.
Will I receive a dispatch email?
Yes all website orders receive a dispatch email.
I have sent an enquiry and not yet received a reply?
Our team all play a part in the manufacturing of our products, therefore during busy times of the day we will be busy being hands on! Please don't worry we will reply to messages as soon as we can.
I don't have a Paypal account, can I pay by card?
We use the Paypal payment system however you do NOT need to have a Paypal account. Just select 'pay as guest' option, which is located next to the log-in option for Paypal users. This will allow you to pay by card instead.
Please ensure you make note of the dispatch time when placing your order, however if you need to contact us then either message us directly on our Facebook page or on the email below: