Shipping & Returns
Shipping & returns
Our shop is a small family business with handmade & made-to-order gifts. Please pay close attention to our policies:
Order cancellations must be made within 24 hours of placing your order for a full refund whilst any designing has not commenced.
We will not ship any items until payment has cleared. You will receive a notification by email or SMS when your order has been posted.
We package items as securely as possible to reach you safely during transit, however any damages must be reported within 48 hours of receiving the item. Please ensure items are inspected thoroughly on delivery. Photographs must be provided of the damage, any item that has been disposed of before being photographed and reported will not be replaced or refunded.
If you are not 100% satisfied with your purchase you can return the product for a refund up to 21 days from the purchase date (this excludes personalised items). Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order
Any returned product must be in the same condition it was received, unused and in the original packaging. Any refund will be less the p&p fee we incurred to have the parcel reach you.
We unfortunately cannot offer returns on any personalised items unless they have been misspelt (our error).
Incorrect address provided
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to lost postage, if an incorrect address has been provided to us. Our postage labels are generated from the information you provide at the time of ordering.
Special date requests
If you require your gift for a certain date - Please message the shop BEFORE ordering to ensure we can guarantee delivery by this date for you. We will NOT be held responsible for buyers purchasing & not checking our production time.